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How Customers Use Elicitus

Elicitus is used by our customers in a variety of exciting ways. Here are a few brief case studies:

Reliance Industries

Petrochemicals giant spreads product knowledge

Reliance Industries, one of the largest petrochemical corporations in the world, has got knowledge and training packages done on Elicitus to support its primary petrochemical products: PVC, polypropylene and polyethylene.

The products are sold in different grades for different uses. There was a need for comprehensive, audiovisual product information packages for a wide audience: dealers, franchisees, and the company's own sales and development teams.

A large number of such knowledge and training modules have been developed using Elicitus. Typically, each module is about a series of a grade of a product and runs for about 45 to 60 minutes.

Apart from exhaustive textual and visual data, the modules are rich in video and audio, including clips of tests, sectional views and voice over.

 

DaimlerChrysler

Legendary auto maker trains service engineers

DaimlerChrysler, one of the world's leading automotive companies with brands like Mercedes-Benz and Chrysler, has used Elicitus to develop product and process knowledge packages for engineers of its service and sales departments in India. Remarks a senior training officer of the company, "The tool is very user friendly. It took us only two days to get started on full fledged course authoring. The customer support has been excellent."

 

 
Dr Reddy's Laboratories

Global pharma company trains employees

Dr Reddy's Laboratories is an emerging global pharmaceutical company with competencies over the entire pharmaceutical chain, from basic research to finished dosages, generics, bulk actives, biotechnology and diagnostics. In a short span, the company has filed for 64 patents. Its generic formulations are very popular in quality-conscious, regulated markets such as the US, Europe and Japan.

Elicitus is used to develop internal knowledge upgrading learning packages for the company's technical, research and sales personnel. The scope of the content covers both product and process knowledge.

 
Nasan Medicals

Medical equipment manufacturer trains customers

Nasan Medicals is an innovative, award-winning manufacturer of a wide range of medical equipment including respiratory systems and cardiology testing equipment. Training new users of these products on site on all installation and operational procedures would have been expensive. Supply of printed manuals would have been inadequate as several operations had to be actually `shown'.

The company was hence looking for a product that would enable its training faculty to develop interactive, audiovisual learning packages for its customers, quickly and without knowledge of programming.

Nasan Medicals selected Elicitus as its authoring tool and is tremendously happy with its choice. Says a senior officer of the company, "It's been a wonderful experience to see our product manuals with deep interactive and instructional experiences being made using Elicitus. As claimed, we could develop learning courses for our medical equipment without programming knowledge. Harbingers' customer support has been excellent.".

 
Pragati Learning Systems

Training Consulting services firm builds soft skill courses

Pragati Learning Systems, a renowned training and management Consulting services firm company has taken advantage of Elicitus's wide range of options for development of training packages in specific areas such as leadership and other behavioral training.

 
AccelTree

Software firm trains end users

AccelTree is the innovator of Fulcrum, a Java development tool that uses a proprietary concept of code templates to construct efficient Java objects and applications. Unlike conventional code generators, which impose their coding techniques and run-time environments on the users, Fulcrum allows users to build their own coding standards and switch to manual coding at any point of time.

AccelTree needed to produce a computer-based tutorial to enable new users to get a quick grasp of Fulcrum's scope and functions. While it was not new to the concept of e-learning, it chose to partner with Harbingers to meet this objective.

The step-by-step product tutorial developed through Elicitus has helped AccelTree greatly. Says a senior officer of the company, "Elicitus helped create learning experiences very systematically. Changes were easily possible. Features like built-in sequential navigation and assessments really added to the learning."

 
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